Shipping Policy

 

At Oxven , we are committed to delivering your orders as quickly and efficiently as possible. Please review our shipping policy below to understand how we process and deliver your purchases.

 Order Processing Time

All orders are processed and dispatched within 1–2 business days after your order is placed.

Please note that orders are not processed or dispatched on weekends or public holidays. During periods of high demand, processing times may be slightly longer.

Shipping & Delivery Times

We offer international shipping to bring our products to customers around the world.

• Order Processing: 1–2 business days

• Estimated Delivery Time: 7–12 business days internationally after dispatch

• Total Estimated Time: Approximately 8–14 business days from the date of purchase

Please note that delivery times are estimates and may vary depending on your location, customs clearance, local postal services, and other circumstances beyond our control.

 Shipping Destinations

We aim to serve customers internationally. Available shipping destinations may vary depending on the product and delivery address.

If shipping is unavailable to your location, you will be notified during checkout or contacted by our customer support team.

Shipping Confirmation & Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email. Where tracking is available, your tracking details will be included so you can follow your order's progress.

Please allow a few business days for tracking information to become available or update after dispatch. Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.

Unless otherwise stated at checkout, these charges are the customer's responsibility. We recommend checking your local customs regulations before placing an order.

Delayed or Missing Orders

Although we do our best to ensure timely delivery, unexpected delays may occur due to customs inspections, weather conditions, carrier disruptions, or other circumstances outside our control.

If your order has not arrived within the estimated delivery window, please contact our customer support team at [Your Support Email] with your order number, and we will do our best to assist you.

 Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.

If you notice an error in your shipping address, please contact us as soon as possible. We cannot guarantee that address changes can be made after an order has been processed or dispatched.

We are not responsible for delivery issues caused by incorrect or incomplete addresses provided by the customer.

Contact Us

If you have any questions about shipping or your order, please contact us at:

Email: [Your Support Email]
Store: Oxven

Thank you for shopping with us! We appreciate your trust and look forward to serving you.